SoftlyHow can we help?
Email us about anything: bugs, ideas, privacy or your data. We aim to reply within 2 working days.
Tell us your phone model and the version of Softly you have (shown in your phone’s app settings). For anything about your data, please include the Account ID from the bottom of the Settings screen.
Need help right now? Softly can’t respond to emergencies. In the UK call 999, NHS 111, or Samaritans on 116 123 (free, 24 hours). In the US call or text 988. Elsewhere, contact your local emergency number. Your midwife, health visitor or GP can also help.
Common questions
Is Softly free?
Yes. Softly is free to download and use, with no ads.
Do I need to create an account?
No. Softly creates an anonymous account for you the first time you open it, so your settings are backed up without an email address or password.
My reminders aren’t arriving
Check that reminders are switched on in Settings → Daily Frequency, and that notifications for Softly are allowed in your phone’s settings. Reminders are paused during your nap hours, and a Focus or Do Not Disturb mode on your phone can also hide them. Opening Softly once refreshes the schedule.
How do I add the widget?
The widget is available on iPhone. Touch and hold an empty area of your Home Screen or Lock Screen, tap Edit or Customise, then Add Widget, and choose Softly. It shows a new affirmation from your topics every hour.
How do I change my topics or reminders?
Open the Settings tab. From there you can edit your profile, reminder times, nap hours and themes. To change your topics, open a topic from the Topics tab and add it to or remove it from your focus.
Will my data move to a new phone?
Your data is linked to your phone rather than to an email address. On iPhone, reinstalling Softly on the same phone brings your data back, and setting up a new iPhone from an encrypted backup of your old one usually brings it too. Otherwise, a new phone starts fresh.
How do I delete my data?
Open Settings and tap Delete my account and data at the bottom. This permanently erases everything from your phone and our servers. If you no longer have the app, see Delete your Softly data.
What do you do with my information?
We only store what Softly needs to work and back up your settings. We never sell it, never show ads and never track you. Read the full Privacy Policy.