SoftlyDelete your Softly data
Delete from the app (quickest)
- Open Softly and go to the Settings tab.
- Scroll to the bottom and tap Delete my account and data.
- Tap Delete to confirm. You need an internet connection.
Deletion happens straight away. Softly then returns to its welcome screen as a fresh install.
Ask us to delete it
If you can’t use the app, email contact@softlyaffirmation.com with the subject “Delete my Softly data”. Softly accounts are anonymous, so please include the Account ID shown at the bottom of the Settings screen if you can. If you can’t get it, tell us roughly when you last used Softly and the name you entered in your profile, and we will do our best to find your account.
We will confirm by email once your data has been deleted, within one month at most. We do not charge for this.
On iPhone, reinstalling Softly on the same phone usually restores your account, so you can also reinstall it and delete from Settings.
What is deleted
- Your anonymous account and its sign-in key
- Your name and stage
- Your focus topics and all preferences, including reminders, nap hours and appearance
- Saved affirmations, reading history and your streak
- Custom themes and the photos you added to them
- Scheduled reminders and all Softly data stored on your phone (when you delete from the app)
What may be kept, and for how long
- Backups: copies in our hosting provider’s routine backups are erased as those backups expire, within 30 days.
- Security logs: technical logs such as IP addresses are kept for a limited period for security, then deleted automatically. They are not linked to your profile.
- Emails: if you email us, we keep that conversation only as long as we need to deal with your request.
Deletion is permanent. We cannot recover your data afterwards. Accounts with no reading activity that haven’t been used for 90 days are deleted automatically.
Questions about deleting your data?